Adobe PDF Reader add-on is not available

[Acrobat_add-in_problems]

I cannot get the Adobe PDF Reader add-on to show up in any browser.  In viewing Add-ons, it's not under any of the options ("run without prompting", "all", etc.)  I've uninstalled Adobe Acrobat, re-installed, etc. without any success.  Any ideas?

[AadeshSingh]

Hi Dracy,

I am so sorry for the inconvenience caused. Lets try to resolve your issue.

Let me know the version of Adobe Reader/Acrobat, web browser & operating system installed on your computer in order to diagnose the issue correctly?

You can also refer to this KB doc. for the troubleshooting steps : Configure browser to use the Adobe PDF plug-in

*Note : The Adobe Reader plugin will not be supported in Chrome. The Chromium team has decided to remove support for NPAPI plugins like Adobe Reader. Here's a blog post that describes their decision - Chromium Blog: The Final Countdown for NPAPI‌

Regards,

Aadesh

[Acrobat_add-in_problems]

Thank you, Aadesh.  The user has a Windows 7 machine, Acrobat X Standard 10.0.0 (since I just reinstalled fresh) and IE 9.

[AadeshSingh]

Please follow the below steps to Enable the Adobe plug-ins on Internet explorer 9.

1) Repairing the installation is a quick troubleshooting safeguard.

      (Reader/Acrobat) Choose Help > Repair Installation.

      Once done, restart your system.

2) Now open Internet Explorer & click on the 'Gear' icon at the top right corner & select 'Manage add-ons' from the drop-down or Click on the 'Internet Options'. Please refer to the Screenshots below.

3) Now in Manage add-ons window of your Internet Explorer please right click on the Adobe Reader/Acrobat plugins & make sure they are Enabled.

4) Restart you browser

Let me know if the issue persist.

Regards,

Aadesh

[Acrobat_add-in_problems]

The only thing in "Manage Add-Ons" under Adobe is "Shockwave Flash Object".  That's the problem.  I can't seem to get the Adobe PDF Reader to display as an Add-On.  How do I get that?  Repair didn't work, uninstall & reinstall didn't work.

[AadeshSingh]

Hey Darcy,

Please check for different options under 'Show', you will be able to find Adobe PDF Reader plug-in. Please refer to the Screenshot.

Once you are able to find the Adobe PDF reader plug-in, right click on it to Enable it.

Regards,

Aadesh

[Acrobat_add-in_problems]

I looked under all those options.  It honestly does not show up anywhere.  That's the problem I'm having.

[AadeshSingh]

Hey Darcy,

Please try to uninstall Adobe Reader using this cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart your computer & download Adobe reader using this link Adobe Acrobat Reader DC Install for all versions

Let me know if the issue persist.

Regards,

Aadesh

[Acrobat_add-in_problems]

We really want Adobe Acrobat Standard X on the machine.  I don't need to install Adobe Reader, do I? After the clean, I can install Adobe Acrobat?

[AadeshSingh]

Hi Darcy,

Sure you can install Acrobat X Standard on your computer.

Please follow this link to download Acrobat X standard Download Acrobat products | Standard, Pro | DC, XI, X‌

Regards,

Aadesh

[Acrobat_add-in_problems]

I completed all of those steps, and the Adobe PDF Reader is still not in any of the lists of add-ons.  I went through every drop-down under "Manage Add-ons".

[gkaiseril]

I do not have an issue with Windows 8 and Acrobat/Reader DC

[Guest]

have you figured this out..?  If not, what version of IE 9 are you using?  Meaning, 32 or 64 bit.  Adobe PDF Reader is only available in 32 bit of IE.