8 Replies Latest reply on Apr 28, 2015 12:07 PM by connorw99635401

    After Effects CS6 Crashes - Chat Support / Phone Support Cant Help

    connorw99635401

      So here I am on the forums for the second time..

       

      Original post:

      After Effects CS6 Crashes Upon Opening

       

      After un-installing After Effects for the first time, I re-installed the program, did the updates to 11.04. The program worked just fine for two weeks. After which it crashed and hasn't been able to open up again. I once more un-installed the program then re-installed it. However this time I cannot open up the program to do the update. I have tried calling tech support, who sent me to chat support, whom I was promised would be able to help. After a complete dead end with two techs not having any idea, they sent me back here to have my problem solved. I have a serious deadline that needs to be met, and would love this issue resolved once and for good.

       

      My exact steps when trying to open the program are 1. turn the computer on 2. click on the AE icon in my taskbar 3.Error screen

       

      Here is all of my computer / program information as it reads today.

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: AfterFX.exe

        Application Version: 11.0.0.378

        Application Timestamp: 4f6d63ab

        Fault Module Name: ole32.dll

        Fault Module Version: 6.1.7601.17514

        Fault Module Timestamp: 4ce7c92c

        Exception Code: c0000005

        Exception Offset: 000000000001022a

        OS Version: 6.1.7601.2.1.0.768.3

        Locale ID: 1033

        Additional Information 1: ea97

        Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725

        Additional Information 3: dd88

        Additional Information 4: dd88d2dea5f801ce78614a15e5184439

       

       

      Computer

       

      system specs 002.PNG

       

      The computer has all of its updates. Please Help.

       

      If you need any more information let me know.