What is your program - Photoshop Elements 13 or Premiere Elements 13?
If you are involved in a Photoshop Elements 13 problem, then you have posted in the wrong forum. Some how your thread got posted in the Adobe Premiere Elements Forum (video editing). If this is the case, please re-post your thread in the Adobe Photoshop Elements Forum where whomever you are looking for is likely to see your thread. Or, wait for a moderator to see your thread here and move it from here to there.
Follow up found....
From this following thread, it looks like you are indeed in the wrong forum and should be posting in the following Adobe Photoshop Elements Forum thread for your follow up
Please review and consider.