Could you please confirm that you are signing into the application with the same account(adobe id and password) on which Creative Cloud is activated?
Yes of course, an account is the same.
Screen shot from my smartphone:
I have 3-months “complete plan” subscription to Adobe Creative Cloud (valid until July 25, 2015).
Here is the information about the plan and promote Adobe for the plan that I have:
I bought a wacom Intuos tablet pro, and that is why I have this complete CC plan BOOST YOUR IDEAS - Wacom
Do you know where it can be a problem?
Why not have this location in my smartphone?
Thanks for the information. We will update you with the findings soon.