PS CC(2014) update failed.

[madisong25158940]

I was able to install LR, but PS I get update failed message.

any ideas?

[Atul_Saini · Accepted solution]

Hi Madison,

Kindly share the below mentioned details so that we can assist you appropriately.

OS version:

Screenshot of the message that you are getting.

Meanwhile, please try the following steps and share the results.

Solution 1.

• Rename 1.0 folder

Mac OS

1. In the Finder, select the Go menu and choose Go to Folder.
2. Enter the following location: ~/Library/Application Support/Adobe/AAMUpdater.
3. Select the 1.0 folder and rename it to ~1.0.

Windows 7 and 8

1. Go to C:\Users\<UserName>\AppData\Local\Adobe\AAMUpdater.
2. Select the 1.0 folder and rename it to ~1.0.

• Re-launch Creative cloud, initiate the update

Solution 2.

• Rename 1.0 folder from the path mentioned in the path above.
• Launch Photoshop
• Go to help> updates.
• Follow the on screen instruction.

Solution 3. Try to download and install the patch manually.

• All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
• All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools

Kindly share the results once done.

Thanks,

Atul Saini

[madisong25158940]

Hello Atul,

Thank you for your prompt response and providing 3 solutions.

I was able to solve my issue with option 3.

My PC is windows 8.1 Dell Inspiron 13 icore5 intell processor. 8 gog ram

and 500gig HDD

your help is very much appreciated,

Madison Garcia

On Tue, Apr 28, 2015 at 3:52 AM, Atul_saini <forums_noreply@adobe.com>