1. If you are within 30 days of purchase and purchased from Adobe as a download, then you can request return/refund from Adobe.
2. You could install your Premiere Elements 13 on Windows 7, 8, or 8.1 64 bit.
3. If still in stock, purchase a version of Premiere Elements earlier than 13.
Adobe System Requirements point to 13 not supporting Windows XP, Windows Vista, or OSX 10.7. To test that a while back, I tried to install Premiere Elements 13 to my Windows XP SP3 32 bit computer. I found that I could download the 13 tryout from Adobe, but it would not install on the Windows XP computer.
This is not Adobe. Rather user to user. So the replies are not automatic. But as user, we try to reply to questions as soon as possible. We are visitors here just like you. I do not work for Adobe and am not affiliated with it in any way.
Any questions or need clarification on the above, please do not hesitate to ask.
Add On...Since you apparently have Premiere Elements 12, another option is to stay with version 12 on your Windows Vista computer. You would improve your situation with Windows 7, 8, or 8.1 64 bit computer and Premiere Elements 10, 11, 12/12.1, and 13/13.1.
Please do not post the same question twice I purchased Premiere Elements 13. Elements does not support Windows Vista which is our operating system. I have Elements 12 and never had this problem.
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