0 Replies Latest reply on Apr 27, 2015 11:13 PM by PeDue

    Lightroom 6 standalone upgrade does not install - does not validate the serial number

    PeDue

      Hi,

       

      I have bought (Adobe store) yesterday and downloaded Lightroom 6 standalone upgrade (I own lightroom 4).

      During the installation in Windows PC I get the following message: "We are unable to validate this serial number for Adobe Lightroom. Please contact the support"

       

      - the Internetconnection is fine

      - checked etc/host

      - double checked both serial numbers

       

      It is just impossible to install the LR6 upgrade on my Windows PC. There were no problems installing and running LR4...

      Any help would be greatly appreciated...

       

      Peter