19 Replies Latest reply on May 11, 2015 11:40 AM by Wesley Balli

"You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 5:57 AM

I don't pay much attention to CC unless I need an app update, today I wanted to update some apps, and I can't sign in to Creative Cloud no matter what I do. I've seen many threads about this, I can see it's an ugly ongoing issue, I tried all suggestions (deleting opm.db, renaming OOBE, quitting Adobe stuff in Activity Monitor) and nothing works. I'm in a neverending queue for tech support. Anyone have any suggestions? Adobe tech support where are you??

Running Mac OS 10.7.5, 3.4Ghz Intel Core i7.

1. Re: "You've been signed out" Creative Cloud broken

Sheena Kaul Apr 28, 2015 6:02 AM (in response to project_c)

Hi,

Please refer to the help document below to fix this issue:
Error: You are no longer signed in to Creative Cloud applications

Regards,
Sheena
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2. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 6:04 AM (in response to Sheena Kaul)

Sheena, if you read my post you'll see I've done this already - these solutions do not work.
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3. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 6:07 AM (in response to project_c)

Quit Creative Cloud desktop application :

Follow below steps :

1)Please click on Apple menu icon and select System Preferences, and then click Network.
2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
3)Then click on Advanced button and click Proxies Tab.
4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
5)Then click on Apply Now button.

Then relaunch Adobe Creative Cloud app and try Signing in .
Let me know if you still face same issue .
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4. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 6:09 AM (in response to project_c)

If the deleting opm.db file or renaming does not work.
Try with the above steps and sign in : same issue ?

We need to check with Hosts file for confirmation that there are no Adobe entries inside .
If you have firewall, please disable it temporarily .
Still same . we may have to rename few folders and remove and reinstall the app.
Let me know if unchecking proxies does not help.
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5. Re: "You've been signed out" Creative Cloud broken

Sheena Kaul Apr 28, 2015 6:22 AM (in response to project_c)

In that case, please contact the support as the agent would be able to fix it for you through a remote session.
Contact Customer Care
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6. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 6:22 AM (in response to Brucgovn)

thanks for the suggestion - this didn't work, still getting 'you've been signed out' message.
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7. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 6:34 AM (in response to Brucgovn)

Thanks but none of these suggestions worked. I am now in a queue for tech support.
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8. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 6:39 AM (in response to project_c)

Sorry to hear that .

You may try below steps :

1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2) Trash Adobe Creative Cloud from Applications well.

3)

1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library
3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

4)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

5)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip

6) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud
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9. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 7:38 AM (in response to Brucgovn)

Thanks again for this but I'm running 10.7.5 not 10.6.

I have since spoken to tech support who were unable to fix the problem. Their last suggestion was to create a new username on my mac, and try to log in from there. This ALSO didn't work, but it did of course disconnect me from tech support. I've now wasted about 3 hours trying to fix this and I'm still unable to log in.
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10. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 7:49 AM (in response to project_c)

For all Mac versions , the Adobe Application Manager will be listed with version OS X 10.6.8 , even for Mac OS X 10.10.3 also.
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11. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 7:50 AM (in response to project_c)

Did you tried with the above steps I had mentioned ?
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12. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 7:55 AM (in response to Brucgovn)

I will try it and get back to you. thanks again
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13. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 8:05 AM (in response to project_c)

You are welcome .
Feel free to post , if you still face same issue
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14. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 10:48 AM (in response to Brucgovn)

I've cleaned up Creative Cloud, and guess what - the Creative Cloud download page link you provided is dead. So now I have no Creative Cloud, I'm trying to download it from anywhere on the Adobe site, but it just keeps going to a blank page. Not good at all.
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15. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 10:55 AM (in response to project_c)

Try downloading Creative Cloud installer file using below link :
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
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16. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 10:59 AM (in response to project_c)

'You have been signed out' is an network connectivity issue it occurs for different reason like due to network connection issue Creative Cloud fails to Sign in , or if the Creative Cloud application is corrupt if will fail to sign in . There are different other reasons.
will try with uninstall and reinstall once .Make sure that you had renamed AAMUPdater , OOBE from both ~ /library and /library. And Adobe Application Manager from /library.
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17. Re: "You've been signed out" Creative Cloud broken

project_c Apr 28, 2015 11:02 AM (in response to Brucgovn)

Thanks for that link - I have re-installed CC and it let me sign in, so I'm guessing the application must have been corrupt. This is now working so hopefully it will stay that way. Your help is much appreciated.
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18. Re: "You've been signed out" Creative Cloud broken

Brucgovn Apr 28, 2015 11:07 AM (in response to project_c)

You are most welcome .
I am glad to hear that the issue has been resolved.
At any point , if you face any kind of issue , feel free to post here
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19. Re: "You've been signed out" Creative Cloud broken

Wesley Balli May 11, 2015 11:40 AM (in response to project_c)

Thanks for the help folks I got it going I just wish it would stay fixed. It has happened several times to me. You folks are way kewl man! Wesley
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