0 Replies Latest reply on Apr 28, 2015 7:49 AM by lieselp84129417

    How do I activate my computer?

    lieselp84129417

       

      I downloaded ADE months ago, but was never able to copy ebooks, which I had bought onto my e-reader. After a lot of troubleshooting & contacting support, I came to the conclusion that the reason for the problem is I never “activated” or “authorised” my computer.

       

      When I try to activate/authorise my computer it gives me the following error message: “You can only authorize this computer with an ADOBE ID that hasn’t been previously used to authorize any other computer or mobile devices. Please try again.”

       

      I have since uninstalled and re-installed ADE, I have gone through my ADOBE ID details on the Adobe.com website and reset my password.

       

      The error message persists?

       

      What is your advice?