HI Wendy- Could you go to Typekit.com and republish your kit there? Usually this is the root of the problem.
While you're there, please check to confirm you have whitelisted your fonts in Typekit correctly. In the top bar of the Typekit website, click the green "Launch Kit Editor" button. In the top bar of the popup that appears, click the "Kit Settings" link. You should paste: *.prosite.com,*.behance.net and any custom domains you have. Once you've done this, click "Save Settings."
Let me know if this works, thanks!
Thanks Sarah. I tried this and it didn't work. Any other suggestions?
Is there a support option to chat online or call someone to talk me through this?