João Mermolia wrote:
I did both updates just now and this is what I get on start-up:
What updates, exactly, were they?
The really latest one for both. I did it yesterday night. Where can I find the versions? I'm running Creative Cloud on Mac OS.
The About section in the menu of AE will tell you what version number it is, but if it can't load... When AE is starting up, you can see the version number on the splash screen too. The Creative Cloud app might tell you as well.
The crash log tells us your version number of the OS 10.10.3
You updated both the OS and software in the same day? Risky!
I'd suggest uninstalling AE and reinstalling it.
Risky? It was not working before updating as well. Why risky? Every software is still working. Only after not. I can't imagine why this should be risky.
Changing operating systems often has the potential for issue.
Changing software versions comes with possible workflow issues.
I don't know of anybody in an active post-production environment who would change both things unless they had other machines to fall back on in case something went awry with their upgrades. If you're just one person and you're not working under any deadlines, it's not risky at all. I just tend to think in terms of active post houses.