3 Replies Latest reply on May 1, 2015 9:28 AM by shreya

    License error

    mjr66

      I have uninstalled and reinstalled ADE several times, but it doesn't correct the problem (which has been occurring for the past year or so) that when trying to download eBooks on my iMac (OS X Yosemite Version 10.10.3) using either Chrome or Safari I get this message which prevents a successful download: "Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12."  Is there a fix for this?

        • 1. Re: License error
          shreya Adobe Employee

          For this problem, you need to de-authorize and Authorize ADE again

           

          Mac OS

           

          1. Open Adobe Digital Editions.
          2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
          3. Select Erase Authorization.
          4. Click OK and quit Adobe Digital Editions.
          5. Open Adobe Digital Editions and reauthorize. [Help->Authorize Computer]

           

          Hope this works !!

          • 2. Re: License error
            mjr66 Level 1

            Thanks for the reply.  I've tried to deauthorize several times since your reply and I keep getting the message "Unable to Erase Authorization.  Please try after some time."  Suggestions?

            • 3. Re: License error
              shreya Adobe Employee

              If due to some reason, you are unable to deauthorize ADE, follow the below steps:

               

              Mac:

               

               

              1. Go-> Go to folder.

              Go to folder dialog will appear.

               

              2. Type   ~/Library/Application Support/Adobe/Digital Editions

              drag the activation.dat file to the trash.

               

               

              ADE will be deauthorized now.

              Now Authorize ADE again.

               

              ADE will be deauthorized now.

              Now Authorize ADE again.

               

               

              Hope this works !!