1 Reply Latest reply on Apr 29, 2015 10:58 AM by A.T. Romano

    Problems publishing ONLINE?



      my problem is, that the program says:


      "The online service has found a error. The service is stopped."


      What can i do against this??


      The program is running on win8.

        • 1. Re: Problems publishing ONLINE?
          A.T. Romano Level 7



          What version of Premiere Elements and on what computer operating system is it running?


          What Premiere Elements or Elements Organizer feature or features are you using when you get the Online Services error message? Is your Premiere Elements set up as NTSC or PAL?


          1. Have you gone into preferences (Edit Menu/Preferences/Web Sharing) and refreshed the Online Services?


          2. Have you used another default web browser?

          Have you gone to the web browser's Options/Advanced/Network/Cached Web Content and cleared the Cached Web Content?

          Have you turned the router off about 35 seconds and back on?


          3. Can you export your Premiere Elements Timeline to a file served to the computer hard drive and then upload that file from the computer hard drive to Facebook, Vimeo, or YouTube at its web site?


          Please review and consider and then we can discuss this further. Any questions or need clarification, please do not hesitate to ask.


          Thank you.