0 Replies Latest reply on Apr 30, 2015 6:42 AM by TCS CRC

    Adobe LS ES4 timeout issue

    TCS CRC Level 1

      Hi all,

       

      We are facing timeout issue in Adobe LS ES4 server while hitting the generatePdfServiceClient.htmlFileToPDF() api... We have also implemented the SimpleTimeOutHandler but we are facing the problems even after we are providing the correct credentials..Please find the log attached. Thanks in advance .

       

      Caused by: ALC-PDG-1000-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-001-000-Conversion of the input file failed because of an exception.

      Not Serializable

      Caused by: ALC-DSC-005-000: com.adobe.idp.dsc.DSCNotSerializableException: Not Serializable

      Caused by: ALC-DSC-215-000: com.adobe.idp.dsc.DSCAuthenticationException: None of the Auth Provider could authenticate the user. Authentication Failed

        at com.adobe.idp.dsc.DSCRuntimeException.<init>(DSCRuntimeException.java:49)

        at com.adobe.idp.dsc.DSCAuthenticationException.<init>(DSCAuthenticationException.java:32)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessage Receiver.java:159)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiv er.java:321)

        at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint. java:139)

        at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java :81)

        at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

        at java.lang.reflect.Method.invoke(Method.java:611)

        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)

        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)

        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)

        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)

        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)

        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1224)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)

        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java: 178)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

        at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java :43)

        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 195)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

        at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:57)

        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 195)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java :1025)

        at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.jav a:87)

        at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)

        at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

        at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink .java:452)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.jav a:511)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java: 305)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:276)

        at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConn ectionInitialReadCallback.java:214)

        at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitia lReadCallback.java:113)

        at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionLi stener.java:165)

        at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

        at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

        at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

        at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

        at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

        at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1690)

      Caused by: com.adobe.idp.um.api.UMException| [com.adobe.idp.um.api.impl.AuthenticationManagerImpl] errorCode:16386 errorCodeHEX:0x4002 message:nested exception is: java.lang.NullPointerException chainedException:com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.NullPointerExceptionchainedExceptionMessage:nested exception is: java.lang.NullPointerException chainedException trace:com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.NullPointerException

        at com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean.validateSAMLToken (AuthenticationManagerBean.java:1154)

        at com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean.authenticate(Auth enticationManagerBean.java:258)

        at com.adobe.idp.um.businesslogic.authentication.EJSLocalStatelessAuthenticationManagerBean_ f80c5490.authenticate(Unknown Source)

        at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.authenticate(AuthenticationManagerImp l.java:330)

        at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManag erImpl.java:255)

        at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManag erImpl.java:238)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessage Receiver.java:134)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiv er.java:321)

        at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint. java:139)

        at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java :81)

        at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

        at java.lang.reflect.Method.invoke(Method.java:611)

        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)

        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)

        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)

        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)

        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)

        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1224)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)

        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java: 178)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

        at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java :43)

        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 195)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

        at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:57)

        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 195)

        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java :1025)

        at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.jav a:87)

        at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)

        at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

        at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink .java:452)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.jav a:511)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java: 305)

        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:276)

        at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConn ectionInitialReadCallback.java:214)

        at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitia lReadCallback.java:113)

        at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionLi stener.java:165)

        at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

        at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

        at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

        at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

        at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

        at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1690)

      Caused by: java.lang.NullPointerException

        ... 57 more

       

       

        at com.adobe.idp.um.api.impl.ManagerImpl.handleException(ManagerImpl.java:257)

        at com.adobe.idp.um.api.impl.ManagerImpl.handleException(ManagerImpl.java:194)

        at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.authenticate(AuthenticationManagerImp l.java:339)

        at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManag erImpl.java:255)

        at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManag erImpl.java:238)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessage Receiver.java:134)

        ... 50 more

       

       

        at com.adobe.idp.dsc.provider.impl.base.AbstractResponseHolder.handleException(AbstractRespo nseHolder.java:136)

        at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkBindingStubUtil.deSerializeResponse( SoapSdkBindingStubUtil.java:132)