2 Replies Latest reply on Apr 30, 2015 3:08 PM by stevew82718608

    Free Upgrade to LR6 within 30 Days of LR5 Purchase.........

    stevew82718608

      I pruchased LR5 on the 3rd of this month.  Because the release of LR6 came within a month of my purchase (directly from the ADOBE website BTW so they have all the records), I'm due a free upgrade to the latest version.  I've been trying to get this upgrade for over a WEEK and a half now.  Bounced around from one person to the next, from one chat session to the next. I feel like I'm stuck In an MC Escher drawing going from one magical staircase to another... to another... to another.  And NONE OF THEM LEADING ANYWHERE!  Every ADOBE representative I've spoken with or "Chatted" with agrees I'm due the free upgrade yet NO ONE can seem to make it freakin' happen.

       

      This is without a doubt, the most absurd and infuriating customer service expierence I've ever had.  ADOBE should be ashamed...

       

      There has GOT to be an easier, better way.