0 Replies Latest reply on Apr 30, 2015 6:57 PM by gregd81226027

    Lightroom 5.7 Installer Fails on Win 8.1 - Windows compatibility reports incompatible

    gregd81226027

      Have had a case open since 15.2 and getting nowhere (0186366824). Was wondering if anybody here has encountered this issue and resolved?

       

      New PC, clean install of Windows 8.1. My old 3.6 version of LR returned an installer failure and was advised it was incompatible and I needed to upgrade. 5.7 now behaves the same.

       

      To date I have been instructed to downland full versions of LR - 5.5, 5.6 and 5.7. All fail at the installer running as Admin.

      Installer Error.jpg

      Incompatible Program 1.jpg

       

      The last direction from support was a little scary considering I own numerous Adobe products:-

       

      Please follow these steps to remove all Adobe folders from your computer and then retry to install it back:

       

      Remove Adobe Folders:-

       

      > C:\Program Files\Adobe*

      > C:\Program Files\Common Files\Adobe*

      > C:\Program Files\Common Files\Macrovision Shared

      > C:\Program Files (x86)\Adobe*

      > C:\Program Files (x86)\Common Files\Adobe*

      > C:\Program Files (x86)\Common Files\Macrovision Shared

      > (Hidden) C:\ProgramData\Adobe*

      > C:\ProgramData\FLEXnet

      > C:\Users\<user_name>\AppData\

      Roaming\Adobe*
      > C:\Users\<user_name>\AppData\Roaming\com.adobe.*
      > C:\Users\<user_name>\AppData\Local\Adobe*
      > C:\Users\<user_name>\AppData\LocalLow\Adobe*
      > C:\Users\<user_name>\AppData\Local\VirtualStore\Program Files\Common Files\Adobe*

      Remove Adobe folders:-
      Registry Editor (Type "Regedit" in Run windows)
      > Go to Hkey Local Machine\Software\Adobe
      > Hkey Current User\Software\Adobe

      Now install Lightroom 5 from the below mentioned link:

        http://www.adobe.com/support/downloads/detail.jsp?ftpID=5741

      And then Enter the serial Key of Lightroom 5 and then Lightroom 1

      It will install and activate the product.