Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
Does your video use a VARIABLE Frame Rate or a Constant Frame Rate?
On what computer operating system is your Premiere Elements running?
What is the brand/model/settings for the camera that recorded the video? Any chance, a cell phone or other device that records with a variable rather than a constant frame rate?
Is this a "it worked before but not now" or "it never worked before" issue?
We will be watching for your follow up details so that we can decide what next.
My computer is an Asus running on windows 8 (I think 64 bit). The video was recorded on a camera (not a phone), I think it might have been a sony camcorder or something like that.
Normally video files open without a problem in premiere elements (except when trying to re-open a program I have previously edited, I have a lot of 'where is the file?' messages but I guess that's a different issue). There are about 6 short videos (all recorded on the same camera) in this series and none of them will open.
Thanks for the replies.
The information that you posted directed at John is not going to help much although it does tell us that your video file has a .mov files extension.
But, that might be a significant piece of information depending on your answer to the question "Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 11?" Also, are you running the programs as administrator?
The QuickTime answer is important so please double check your computer to assure
a. When you go to Publish+Share/Computer/QuickTime, you find QuickTime presets.
b. When you go to Control Panel/Programs and the installed programs, you find QuickTime listed there as installed.
If QuickTime (latest version) is not the solution, then we are going to need more information about the video properties.
Interlaced or Progressive
Pixel Aspect Ratio
besides the .mov file extension which we already have.
Depending on how things go, consider downloading and installing the free codec utility named GSpot
and then letting us know the video readout for
a. Video Name Codec Status
b. Audio Name Status
Please review and consider and supply more information. Any questions or need clarification, please do not hesitate to ask.
Thanks for the reply. The answer may yet be in the QuickTime install. Not sure what you have in "QuickTime Essentials". Please make sure you have installed QuickTime 7 (latest version). See link
This download is appropriate for your Windows 8 64 bit.
From your screenshots, you have
1920 x 1080 @ 60 frames per second
That format should be supported by Premiere Elements provided you have the latest version of QuickTime installed.
If you did not download and install QuickTime 7 (latest version), please do so after you uninstall all traces of the QuickTime Essentials that you installed.
Do you have this problem with the H.264.mov file
a. if you start a new project
b. if you replace this H.264.mov with a video with a different format?
We will be watching for further developments.
The link you provided is exactly what I downloaded however, when I am installing it it says 'select the desired features, then click next'. It will only let me select one of the following options: quicktime essentials, quick time player, quick time web plugin, legacy quicktime features. Which one should I select?
I just selected quicktime player instead of essentials and it seems to be letting me add the video files now. Thanks very much for your help.
Thanks for the replies. Great news that you can import your video files now that the latest version of QuickTime Player 7 is installed. Great job sorting through those download and install choices.
You should now see QuickTime presets under Publish+Share/Computer/QuickTime and get other support provided by that player installed on your computer along with Premiere Elements.
Best wishes moving forward with your video projects. Please do not hesitate to ask if you further questions about your Premiere Elements workflows.