2 Replies Latest reply on May 2, 2015 3:22 PM by rpulham01

    Lightroom 6 won't load


      I get the Windows error message "Adobe Lightroom has stopped working" when I try to Launch Lightroom 6, it did work after I first upgraded but won't launch now. I have tried the FAQ suggestion to rename SLCache and SLStore folders but still no success - any suggestions?

        • 1. Re: Lightroom 6 won't load
          Wolf Eilers Level 4

          Try resetting Lightroom preferences:


          Reset Preferences

          • Hold down Alt-Shift (Windows) / Option-Shift (Mac) while starting Lightroom, and it’ll ask whether to reset the preferences.


          Hint: on my Windows 7 machine it's difficult (impossible?) to hold down Alt+Shift and double-click on the Lr desktop shortcut; instead, hold down Alt then hold down Shift then right-click the Lr shortcut and choose Open.


          If you reset your preferences without noting your current catalog name and location, it can appear that your catalog has disappeared when you restart Lightroom. Before you reset your preferences, refer to this technote, which contains steps to avoid this confusion.

          • 2. Re: Lightroom 6 won't load
            rpulham01 Level 1

            Many thanks for your suggestion,


            I tried it but it did not solve the problem.


            I have tried resetting preference, exiting adobe CC and re-signing in numerous times


            There appears from other users questions to be a bug in the latest version of Lightroom 6 that is not fixed by the latest update. Lightroom 5 works fine on my PC as does Photoshop CC from which I conclude the problem is with Lightroom 6


            Any further suggestions gratefully received