4 Replies Latest reply on May 4, 2015 5:54 AM by F. McLion

    Can't see image in develop tools

    arvindb8214000

      Can't see image in develop tools in lightroom

        • 1. Re: Can't see image in develop tools
          F. McLion Adobe Community Professional & MVP

          What do you see?

          Which version of LR are you using? OS?

          If you use LR 6 / CC 2015 try deactivating the GPU acceleration: Adobe Photoshop Lightroom Help | Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

          What is the exact type of your graphic card?

          • 2. Re: Can't see image in develop tools
            arvindb8214000 Level 1

            hi

             

            Thanks for the reply. pl see below details:

             

            Lightroom version: CC 2015.0.1 [ 1018573 ]

            License: Creative Cloud

            Operating system: Windows 8 Home Premium Edition

            Version: 6.2 [9200]

            Application architecture: x64

            System architecture: x64

            Logical processor count: 4

            Processor speed: 1.6 GHz

            Built-in memory: 12180.2 MB

            Real memory available to Lightroom: 12180.2 MB

            Real memory used by Lightroom: 591.5 MB (4.8%)

            Virtual memory used by Lightroom: 573.9 MB

            Memory cache size: 301.4 MB

            Maximum thread count used by Camera Raw: 2

            Camera Raw SIMD optimization: SSE2,AVX

            System DPI setting: 96 DPI

            Desktop composition enabled: Yes

            Displays: 1) 1366x768

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

             

             

            Graphics Processor Info:

            Intel(R) HD Graphics 4000

             

             

            Check OpenGL support: Passed

            Vendor: Intel

            Version: 3.3.0 - Build 9.17.10.2828

            Renderer: Intel(R) HD Graphics 4000

            LanguageVersion: 3.30 - Build 9.17.10.2828

             

             

             

             

            Application folder: C:\Program Files\Adobe\Adobe Lightroom

            Library Path: C:\Users\hp\Pictures\Lightroom\Lightroom Catalog.lrcat

            Settings Folder: C:\Users\hp\AppData\Roaming\Adobe\Lightroom

             

             

            Installed Plugins:

            1) Behance

            2) Canon Tether Plugin

            3) Facebook

            4) Flickr

            5) Leica Tether Plugin

            6) Nikon Tether Plugin

             

             

            Config.lua flags: None

             

             

            Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

            Updated Toolkit: Book Module 6.0 (build 1014445)

            Updated Toolkit: Develop Module 6.0 (build 1014445)

            Updated Toolkit: Import Module 6.0 (build 1014445)

            Updated Toolkit: Library Module 6.0 (build 1014445)

            Updated Toolkit: Map Module 6.0 (build 1014445)

            Updated Toolkit: Monitor Module 6.0 (build 1014445)

            Updated Toolkit: Print Module 6.0 (build 1014445)

            Updated Toolkit: Slideshow Module 6.0 (build 1014445)

            Updated Toolkit: Web Module 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

            Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

            Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

            Adapter #1: Vendor : 8086

              Device : 166

              Subsystem : 18fd103c

              Revision : 9

              Video Memory : 32

            Adapter #2: Vendor : 10de

              Device : 1140

              Subsystem : 18fd103c

              Revision : a1

              Video Memory : 7cc

            Adapter #3: Vendor : 1414

              Device : 8c

              Subsystem : 0

              Revision : 0

              Video Memory : 0

            AudioDeviceIOBlockSize: 1024

            AudioDeviceName: Speakers and Headphones (IDT High Definition Audio CODEC)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: LR5x102

            Direct2DEnabled: false

            GPUDevice: not available

            OGLEnabled: true

            • 3. Re: Can't see image in develop tools
              F. McLion Adobe Community Professional & MVP

              Did you try if deactivating the GPU acceleration helps?

              • 4. Re: Can't see image in develop tools
                F. McLion Adobe Community Professional & MVP

                Did you see this note in the article I posted the link to: Note: Intel 4400 or later required