7 Replies Latest reply on Jul 6, 2015 7:10 PM by dm50230518

    Error getting License. License Server Communication Problem: E_ACT_NOT_READY

    jasmynf1990

      HI ( I'm using mac with adobe digital additions)
      every time i try to open a ACSM file, (to be able to download the book) i am confronted with the error message

       

      Error getting License. License Server Communication Problem:

      E_ACT_NOT_READY

       

      It doesnt matter where i download the file from weather they are free books or ones that i have purchased

      it wont let me open to download it. I have authorised my account and it says there is not a problem with my account.

       

      This Computer Is Already Authorised and can download content from the following account **********

       

      i have tried re-downloading the file and opening it immediately while the website is open in my safari browser with no luck

      i am using the same email account for the adobe and for the sign in for the books website so i don't think there is a link there

       

      I am hoping someone can help me as I've purchased medical textbooks for thousands of dollars and am unable to open them.