2 Replies Latest reply on May 5, 2015 7:58 AM by tonybojo

    running win 8.1 and in desktop mode Internet Explorer will not play flash files. I have tried active x filter and shockwave add in verification. still does not play and only shows litle box in corner with x in it. Can't reload becasue it says it is alread

    tonybojo

      Hi there,

       

      I have an HP Envy touchsmart notebook and for some reason flash will not play on internet explorer 11 but will play in chrome. I have searched the web and found the popular solutions which are not working for me. I have tried looking at the add ons and making sure shockwave is enabled. It is. I have also looked at whether ActiveX filter is on and it is not.

       

      The Adobe help pages says that the flash player is installed but not enabled.

       

      I thought maybe just to download the flash player and start from scratch. When I do and I run the installer, it says it already exists and there is not a way to continue when that happens.

       

      Anyadvice would be helpful please. this is driving me nuts.

       

      Thank you

       

      Tony