1 Reply Latest reply on May 5, 2015 7:05 AM by John T Smith

    CS6 asking for serial number

    xymbolis Level 1

      I have CS6 installed on my Powerbook and my Creative Cloud subscription on my Mac Pro. Whenever I try opening a CS6 application on my Powerbook it says that I have exceeded my Creative Cloud installations. I have 2 CC installations and 1 CS6 installation. Eventually after following the 'register' link I am prompted for a CC serial. Then, when I enter my CS6 registration code i can use the applications until I try again the next day. So my questions are:

       

      a) What is going on? It never used to do this.

      b) How do I correct this problem?

      c) Why is it impossible to call someone at adobe for even basic support - you make it extraordinarily difficult to find a UK number!

       

      Thank you in anticipation.