More info... I've attempted to use the Export command and the application (InDesign) crashes.... so...
just thinking through what this tells me... interface with the Macs print...
Photoshop prints as normal....
Yes, I think you need to reinstall InDesign CS6.
Start by uninstalling CS6.
If CS6 was installed from Creative Cloud, you can install from the Creative Cloud application. If it's a perpetual license, then you can download here:
Question 1: - as I've never done a reinstall from the net - I presume I need to know my serial number? I have an idea a keyboard command reveals it somwhere. ie: on the Indesign > About InDesign... though I've just tried the obvious keyboard combos to no avail.
Question 2: My client's gone out and I'm contemplating whether to phone and manage his expectations on return - as in: he thinks everything will be printed out - do you know how long it takes to download and install roughly? I need to manage this situation.
Big thank you for pitching in. I was unaware there was this resource for us perpetual license owners - didn't even know I was that so I've learned lots.
Just for info...
I spied save IDML file in the export menu... [ lightbulb! ]... I've got CS5.5 installed! Wooohooo... I've exported the file to IDML, opened it in CS5.5 and appart from a little of text reflow (minor) it's accurate to how I set it up. Minimal time lost, back in operation. The download and reinstall was going to equal more time lost and was risky (serial number problems + who knows what else).
Thank you for your suggestion. I've removed both files again...and ensured that when I quit InDesign it would not auto reopen a possibly corrupt file. No go. Looks like the reinstall's going to be the answer. I'm not going to chance it here. I've work to do and the older version of InDesign is functioning just fine. I've almost caught up.
I'm curious whether if I was a CC user whether I'd still be working through a reinstall.
I've not clicked "correct answer" because I've not implemented the 'reinstall' suggestion yet. While I fully expect it to resolve the issue, I'll do the reinstall (end of this week) and then come back. I've decided not to attempt it until I've finished this week's contracts (so I've the weekend to take further action if required). Thank you.
ps. And apologies for not having digested the download page - the info about serial numbers looks like it's in there.
This is really not clever now.
>>> WARNING - under no circumstances install the Free Hex colour picker plug-in into InDesign CS6.
Using the Adobe uninstaller on my system I uninstalled InDesign. Then from my Premium suite CD I reinstalled it. Booted up... no change. Still no "Print" in the File menu or recognition of the Cmd + P command.
PhotoShop is not effected, neither is Illustrator.
Any guidance would be really really appreciated.
Edit: I've gone in again and noticed a little box "Uninstall preferences" which I hadn't ticked. I'm going through the process again with the box ticked. Then I'll try uninstalling the whole suite. Urrrg.
Does it work in a different user account on the computer? How about if you start the Mac with the Shift key held down?
The second time reinstall of just InDesign (CS6) with the discrete "Uninstall Preferences" box ticked has just worked! The three commands: "Print Presets", "Print" and "Print Booklet..." have all reappeared under "Package", and it responds to the keyboard commands for these items.
Now this suggests I hadn't managed to remove the preferences... I'd swear I was really diligent in locating the correct (two) files... not sure how I could have got it wrong? So I'm not sure what I should mark as correct answer... one of the suggestions was the correct one.
I'm no novice, though granted: my priorities were deadlines, keeping client relationships at the time; and it's a long time since I've had to deal with this kind of trouble because I generally run a clean system (you get rusty at firefighting if not doing it regularly).... gave in to this one plug-in and now I remember why I don't go there!
Thank you for pitching in Peter, Steve. Appreciated. Take care.