0 Replies Latest reply on May 6, 2015 8:09 AM by 05VTX1300

    Please help with error on Android. (Error; The document cannot be opened because it is not a valid PDF document.)

    05VTX1300

      I click the details report btn. on my phone or tablet.

      Screenshot_2015-05-06-09-30-47.png

      Next, the report downloads on my phone or tablet. 

      Screenshot_2015-05-06-09-31-07.png

      On my computer, it will open in a separate tab in the browser.

      This video illustrates this.

       

      I select Open with Adobe Acrobat Just Once

      from the phone or tablet.

      Screenshot_2015-05-06-09-31-14.png

      Adobe Acrobat DC opens.

      Screenshot_2015-05-06-09-31-29.png

      It opens with the error below.

      Screenshot_2015-05-06-09-26-42.png

      If open the Acrobat DC application by iteself,

      I see the file titled nureport.pdf.  When I click it

      I get the same error.

      Screenshot_2015-05-06-09-27-10.png

       

      How can I get this error fixed so that my report will print on my phone or tablet?