2 Replies Latest reply on May 7, 2015 2:40 AM by Peter Spier

    Indesign CS6 won't reopen

    daniellef32908076

      I recently uninstalled indesign CS6 following an unexpected error. Indesign shut down and I couldn't reopen it hence why I uninstalled the program. I have reinstalled indesign yet it still won't reopen due to it shutting unexpectedly?

        • 1. Re: Indesign CS6 won't reopen
          Daniel Sterchi Adobe Community Professional

          Hi there

           

          Did you try to delete als the preference files? If not, you could give this a try. I solved problems like you described this way.

           

          Double click the InDesign Icon in the programfolder while holding down CMD+OPTION+CRTL+SHIFT then you will be asked if you wish to delete the preference files.

           

          Before you do so I would advice you to backup the directory:

           

          ~/Library/Preferences/Adobe InDesign/Version [your version].

           

          since you have your shortcuts, your menu set, your grep searches, … in there. You can copy those important directories back after your started InDesign and the directory structure was newly build.

           

          (This is for the Mac)

           

          kind regards

           

          Daniel (from Switzerland)

          • 2. Re: Indesign CS6 won't reopen
            Peter Spier Most Valuable Participant (Moderator)

            Do you get any error messages? Does ID start to launch?

             

            I suspect the problem could be corrupt recovery data from a crash before the reinstall. Make sure the InDesign Recovery folder is empty.