2 Replies Latest reply on May 7, 2015 5:19 AM by Ani*Adobe

Cancel my account !!

liuy69265926 May 7, 2015 3:52 AM

Hi, I join the month-to-month membership for Adobe Muse.

I found it purchased me without notification.

I don't want to join the month-to-month membership anymore but I can't as there is no 'cancel plan ' button .

1. Re: Cancel my account !!

Ned Murphy May 7, 2015 5:10 AM (in response to liuy69265926)

Look thru the following links and use the chat or phone option if required for your situation:

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

https://forums.adobe.com/thread/1703848

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails try using a different browser.
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership

800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
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2. Re: Cancel my account !!

Ani*Adobe May 7, 2015 5:19 AM (in response to liuy69265926)

Hi there,

Creative Cloud members from the countries listed here must contact Adobe customer support to cancel their month-to-month membership - go to the contact us page and then click the "Still need help? Contact us" button.

^Ani
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