I would suggest uninstalling the whole shebang again, the running the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) which takes the thing anyway. Reboot and run MSConfig, turning off all non-essential startup programs and services and reboot again. Cancel MSConfig when it starts up, and run the installer. Now run MSConfig one more time and return to normal startup.
Oh, Peter, I don't know which are essential programs. And how do I get to msconfig. I take orders well, but I don't have independent knowledge.. thx.
btw: I do have the CS Cleaner tool
and how do I cancel msconfig?
To run MSConfig, type it into the search field in the Start menu and it should come up to be selected.
Once it's running, almost nothing under the Startup tab is required to run Windows, but you will want to keep your mouse driver and video driver (if it's listed) and anything to do with networking. You don't want the virus or malware scanners, browser helpers or other programs that load on startup. That's probably sufficient, but you can also switch to the Services tab and check the box to Hide All Microsoft Services. Keep ##Id_string.... (it's part of Adobe's licensing and will be required by the installer) if it's there, and any Flexnet Licensing Service entries. Things that look like they might be Motherboard drivers (would start with AMD if you use an AMD processor, or Intel possibly for an Intel chip) should be left too, but you might see your antivirus there and it should be turned off.
When you reboot MSconfig will come up and tell you you are running in Diagnostic mode. Just click the Cancel button and proceed to running the installer.
If this all makes you uncomfortable, please find some help locally to get you through it.
I did everything I was instructed to do -- everything -- but yet it fails
to install again. Attached is the error message I get. It says to check
the error log -- but when you click on that it goes to an empty Google page.
I don't know what else I can do - short of completely clearing and
cleansing my computer and then reinstalling. Yuck!
On Thu, May 7, 2015 at 4:48 PM, Peter Spier <email@example.com>
I'm really sorry to hear that. I don't know what else to tell you since I can't see what's happening on the machine.
And we didn't see the log you attached -- the forums don't accept attachments.
Thx for your help. Nothing worked so I had my computer cleaned and reinstalled windows. I've installed the Adobe package and now it works. Mission accomplished, finally