MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
Also, for GoPro...
-below says Mac (Win process should be the same) but even GoPro says to convert to edit
-use to convert http://gopro.com/software-app/cineform-studio/
I'm having a bit of a problem understanding all of this. I did get the screen shot that you asked for. Here it is:
I hope that this helps. As I said, the exact same mp4 file opens in Premier Elements 11 on our 8.1 machine.
What model GoPro Camera is involved and what camera settings are you using?
Do you have the latest version of QuickTime installed on Windows 7 (assumed 64 bit) and Windows 8.1 (assumed 64 bit)?
Are you having any problems with other formats in the comparison of exact same file and different computer operating systems?
When you say that the "Go Pro mp4" will not open in Premiere Elements 11 Windows 7, what happens
a. you get a importer generic message?
How are you getting the file into Premiere Elements 11 on each of the computers - Add Media/Files and Folder/Project Assets?
On each computer, where are you navigating to via Add Media dialog to bring in the file....each computer's internal hard drive, a common external hard drive from which you are accessing media for the project, or other?
You refer to a screenshot. But, no screenshot got posted. I am not seeing the benefit of a screenshot at this point. For me, the answers to the above will help to develop a customized troubleshooting strategy.
We will be watching for your follow up.
I have the GoPro Hero4 Silver and am recording in 1080p30 SuperView. I have the latest Quicktime (7). Both Windows 7 and Windows 8.1 machines are 64 bit. I am having no other problems with any other formats on either machine. In fact no MP4 has ever caused problems except the ones output from my GoPro. My message is an importer generic message. On both machines, I'm using the Add Media/Files and am trying to add them from each computer's internal hard drive. Sorry about the lack of screen shot. I thought that I did it correctly.
Having answered everyone's questions to the best of my limited understanding about wrappers, mp4's, etc., I took the cowards way out and upgraded to Premiere Elements 13. I am now able to open the GoPro mp4 with no error message. It plays perfectly in Premiere Elements 13. My frustration level was simply too high to work with 2 year old software, i.e. Premiere Elements 11.
Thanks to everyone for your quick responses and help.
Thank you for the great news that you are moving forward with your projects on Premiere Elements 13 if not with 11.
Out of curiosity question...before you had Premiere Elements 11 on Windows 7 and 8.1 64 bit. On what computer do you have 13, Windows 7 and 8.1 64 bit or other?
Lots more questions about your GoPro file and version 11 on Windows 7 64 bit. But, right now you appear to be in a great position with version 13. If you ever do want to revisit the GoPro file on version 11 Windows 7 64 bit, we could dig deeper into the issue.
But for now, congratulations on your success.
I definitely would rather have kept Premiere Elements 11 a little longer. We purchased it barely 2 years ago, and weren't happy with the "need" and the cost to replace it.
Premiere Elements 13 has so far only been installed on the Windows 7 machine. This machine is the EXACT SAME ONE which wouldn't open the GoPro MP4 file with Premiere Elements 11 installed and WILL open that file with version 13.
Here are the specs for the Windows 7 Machine:
HP Envy 17" Laptop
Windows 7 Home Premium 64-bit SP1
Intel Core i7 3610QM
8.00 GB Dual-Channel DDR3
Here are the specs for the Windows 8.1 Machine:
Lenovo IdeaCentre K430
Windows 8.1 64-bit
Intel Core i7 3770
16.0GB Dual-Channel DDR3
Please notify me if you want more details about both computers.
Thank you for your time and concern.
Thanks for the details.
The key points here seem to me to be:
a. Is this one particular GoPro Hero4 Silver .mp4 having problems with 11, all the GoPro .mp4 from that camera, or any camera's videos that you import into 11?
b. Please remind me, for 11, did you go through the uninstall, free ccleaner (regular and registry cleaner parts), reinstall with antivirus and firewall(s) routine and still had problems with these GoPro Hero4 Silver files in 11?
I will see if I can find a GoPro Hero4 Silver download sample and try to import it into my Premiere Elements 11 that I have on Windows 7 64 bit and Windows 8.1 64 bit.
I do appreciate your interest in this problem. As a retired programmer, I have also felt the personal satisfaction of pursuing, recreating, and correcting a problem/bug. As no one suggested it, I didn't try step b, (uninstalling, running ccleaner, which I do have, and reinstalling with antivirus and firewalls turned off.) Maybe it should have occurred to me to try it. As for step a, all of my mp4's refused to open. I only own one GoPro Hero4 Silver. It's really a fun "toy".
I would be interested in knowing if you can recreate the same problem. I, myself, am afraid to mess with Premiere 11 now that 13 is installed and running well. I'm not fond of messing around with the registry although I have done it many times. Also, I'm leery of having multiple versions of Premiere on my PC at the same time.
Please keep in touch, and let me know what you discover.
Thanks so much.
Thanks for the follow up.
So far I have found online a AVCHD.mp4 sample (1920 x 1080 @ 29.97 progressive frames per second) which is said to be from Hero 4 Black - HD. I had no problems importing that download sample into Premiere Elements 11 on my Windows 7 64 bit. However, I have found that the Hero 4 Black is not exactly the same as the Hero 4 Silver.
What is the resolution of your .mp4 files from the Hero 4 Silver? Are you working with 3840 x 2160 @ 60 progressive frames per second (AVCHD.mp4)?
I'm embedding a screen print into this email. It shows the properties of one of the mp4 files. If you can't see it, let me know, and I will type out the stats.
I just recorded a very small video for you. I can't tell if it'll break Premiere 11 since my videos were larger, but it might be worth a try for you. It's 97,109KB, much shorter than my usual videos but obviously too large for an email attachment. Do you want to tell me the best way to get it to you?
Thanks for the follow ups.
Regarding posting properties of one of the mp4 files....the screenshot did not post. Typing out the stats should be OK. If you want to try another screenshot, the following link gives some details on that.
The specified item was not found.
Do you work with Dropbox or Google Drive. That seems to be a convenient way for several to send a sample for evaluation. In your forum reply, you would post the link to the file at Dropbox or Google Drive. Whatever you send, please assure that there is nothing in it to invade your privacy since this is a public forum.
We will be watching for your decisions.
Sorry for my ignorance, but how can I find this discussion thread without the emails?
Thanks for the screenshot with information which is consistent with what you already know.
Tomorrow I will go searching for some samples from your camera and try to define the problem and a possible solution.
The following is the link to this thread
If you are having problems with email notifications of replies waiting for you in your thread, you can consider making a copy of the above link to this thread and using it when you want to get to your thread.