Please note that this is a user-to-user help forum, Henrik. Posting here is NOT the way to contact Adobe.
You'll need to contact Adobe through customer service at Adobe.com.
Looking at your prior thread history, I have concluded that your thread today is not related to any contact you may have had with Adobe Tech service. Instead it appears to be a continuation of a thread that you created in the Adobe Downloading, Installing, Setting Up Forum (Date April 1, 2015). In this thread the ID kglad attempted to help you with your Premiere Elements 12 issue.
I believe this is the case since you address your thread today
Dear Sir/Madam. (kglad)
I would suggest that you continue in the April 1, 2015 thread to follow up there. You can click on the above link to get there. You are unlikely to gain help with Adobe Chat/Adobe Customer Service which typically supports only the current version. That would be 13; whereas you have 12. Even the Adobe Chat/Customer Service support for 13 is limited and typically limited to activation and orders.
Please review and consider. As said, this is not Adobe, but user to user. The frequency of the Adobe Staff and PRE_help in the Adobe Premiere Elements Forum is undefined.
If all else fails, I would be glad for the opportunity to try to evaluate your situation on a user to user basis.