I purchased an AE template for a client who didn't have much of a budget. On output, the "insert text or logo" layer will not output. I even tried with the original download. There is a green # before the file name. It is not a part of the filename. Yes I checked that. Any ideas?
The green # indicates that this layer is set to be a guide layer. Guide layers do not appear in the render.
To turn it into a normal rendering layer right click it and uncheck the option guide layer.
That's it. Thank you kindly!!