2 Replies Latest reply on May 8, 2017 1:08 PM by gaild888

    I need to erase the computer authorization in ADE because I no longer have the email (AdobeID) used.

    sarapiani

      Using a MacBook Pro, have newest version of ADE installed and need to deauthorize it. It has an old computer authorization in there as the Authorized User (AdobeID) that I no longer have access to - it's an old email address. I have no idea what the password is, can't do a reset since I don't have the email anymore.

       

      I tried removing ADE and reinstalling, but it pulled the old authorization info from somewhere.

       

      I do have a new Adobe ID and email I want to use instead. How do I get rid of the old one if I can't remember the password??