11 Replies Latest reply on May 11, 2015 10:07 AM by kglad

    "Adobe Premiere Elements 13 has stopped working" message appears after download and installation.

    104ketch Level 1

      Had problems working with Premiere 13 and tried downloading for original site then a second site.  Both downloads went well.  Both installs went well.

      However received message below on both when I selected part of the projects MTS files and dragged them to the TimeLine.  To get to this point I clicked:

      Video Editor-New Project-Expert-Add Media-Files and Folders.  Then I selected all  the MTS files for the project off an external HD.


      1 - error msg on 1st start.jpg

      Prior to these downloads I uninstalled 13-restarted laptop-ran ccleaner-restarted laptop-disabled antivirus & firewall security

      I started back antivirus firewall security after download-installation.


      Know anything else I can try?