4 Replies Latest reply on May 21, 2015 11:50 AM by JDezenzio

    After Effects CC Update Failed


      I keep receiving:


      Update Failed

      Errors encountered during installation.(U44M1P7)


      I've looked at the issue and it appears to be a patch to fix issues related to trial accounts.  I have a full adobe cloud membership and it's active on everything.  This patch came in today.


      I tried doing everything in the support from "retrying the update" multiple times, to uninstalling just adobe after effects CC and then reinstalling it.  The same issue occurs.


      During the update the progress bar goes from 1 to 11% and then immediately shoots to 50% and shortly after there fails.


      Searching the web pulls up about 100 generic issues related to U44M1P7.


      Any ideas?