6 Replies Latest reply on May 10, 2015 8:42 AM by A.T. Romano

    Download Issue with Premiere Elements 12

    Agmor1

      Hi,

       

      Last year, I downloaded Premiere Elements 12 with no issue. I needed to uninstall it due to issues with my computer. Today, I tried to reinstall Elements and now it is causing all sorts of problems for my computer.

       

      First, I downloaded it and received this icon.

       

      Capture2.JPG

      I clicked on it and it downloaded these two folders.

      Capture1.JPG

      Earlier today, I clicked on the bottom icon and went through all the steps to install the program,

      Capture3.JPG

      It gave me this message, indicating that I couldn't install the program because the file archive was missing.

      Capture.JPG

      I tried uninstalling it but I receive the following message.

      Capture.4JPG.JPG

       

      The problem is not only that I can't install this program, but I also can't install any other program due to my inability to install OR uninstall Premiere, such as my failed attempt to install skype.  Capture6.JPG

       

       

      How do I remove Premiere from this computer and install it without any issues?

       

      [Moved from Premiere PRO forum to Premiere ELEMENTS forum... Mod]