9 Replies Latest reply on May 25, 2016 11:37 AM by totob7803903

    How to Fix Creative Cloud Download Error?


      Hello, I'm very new to this.


      I just downloaded Creative Cloud to my HP Pavilion and every time I try to install an app such as Photoshop or Premiere, It gets to about 82% then says "Installation Failed" and under the Learn More it says "Installation completed though some optimal components failed to install correctly" then when I click More Info, I get this error message




      Exit Code: 6

      Please see specific errors below for troubleshooting. For example,  ERROR:





      -------------------------------------- Summary --------------------------------------



      - 0 fatal error(s), 2 error(s)







      ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------



      ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546



      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Antonio\AppData\Local\Temp\{4FD0781D-4D8D-497E-8B27-AB1E71E1A6FF}\Photoshop_15_ LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com



      Now, I might be missing something (like I said, I'm new to this) but feedback is much appreciated.