1 Reply Latest reply on May 21, 2015 1:53 AM by ibarrien

    Cannot sign in to Lightroom Mobile

    Nick Ing

      When I click on 'Sync with LR Mobile Sign In' the text darkens but nothing happens. Thanks for your help - Nick

       

       

      Lightroom Sync Diagnostic Log

      Generated: 2015-05-11T09:32:28+0100

      App has been running for 785 seconds (13 minutes, 05 seconds).

      This information will be used by Adobe engineers to help diagnose the problem you are reporting.

       

      Table of Contents

      1. Platform Description
      2. HTTP Client : ( unknown )
      3. Messaging Processors
      4. Activity Center UI

       


      Platform Description

      • getAppDeviceClass: mac
      • getAppIdentifier: Lightroom
      • getAppName: Adobe Lightroom
      • getAppVersion: 6.0
      • getBranchName: master
      • getBuildTarget: Release
      • getDeviceManufacturer: Apple
      • getDeviceModel: Mac
      • getOS: MacOSX
      • getOSVersion: 10.10.
      • isAndroid: false
      • isCocoa: true
      • isConstrainedMemoryDevice: false
      • isDebug: false
      • isDesktop: true
      • isHighDPIDevice: false
      • isMac: true
      • isPhone: false
      • isProduction: false
      • isProfile: false
      • isRelease: true
      • isTablet: false
      • isTornado: false
      • isiOS: false
      • isiPad: false
      • isiPhone: false


      HTTP Client : ( unknown )

      • connections:
        • 1: uploadsRequested
        • 2: uploadsDispatched
        • 3: downloadsRequested
        • 4: downloadsDispatched
      • timings:
        • 1: GET
        • 2: PUT
      • totalHttpTime: 0


      Messaging Processors

      • LmModelsThread.lua: GC size = 2264K (after GC = 2143K), peak size = 2264K
      • WFDiagnosticLogImp.lua: GC size = 1289K (after GC = 1272K), peak size = 1289K
      • AgKSSystemNotificationsImp.lua: GC size = 1233K (after GC = 1196K), peak size = 1233K


      Activity Center UI

      • loginDialog:
        • navigateSteps: (empty table)
      • ozTokens:
        • deviceTokenForCatalogCalls: (empty table)
        • storeTokenCalls: (empty table)
      • serverStatus: (empty table)
      • userInfo:
        • daysRemainingInTrial: false
        • hasValidConnectionToOz: false
        • hideSyncPrompt: false
        • isLoggedIn: false
        • isSyncingUserInfo: false
        • shouldSyncUserInfo: true
        • syncCollectionsByDefault: false