Manually go to Windows Update, check for updates and then install all of the updates that don't install automatically.
Among them will be the necessary DirectX files.
Thanks for that.
system was up to date but direct play had to be enabled in the Turn Windows elements on and off section of the control panel
ALl working fine now
Great news, David! Would you be kind enough to mark this thread as answered? Thanks!
I have followed this advice and still cannot open Organiser. Can anyone advise what to do next. Online support worse than useless.