2 Replies Latest reply on May 12, 2015 8:30 AM by 99jon

    lost my serial number and i want to reinstall them!

    soniagx

      I have a new macbook and i want to reinstall my adobe programs but silly me, i didnt registered them nor kept the boxes. What can I do????

        • 1. Re: lost my serial number and i want to reinstall them!
          JimHess Adobe Community Professional & MVP

          This is a tough lesson to learn. Serial numbers are vital and need to be stored. If you purchased your programs directly from Adobe the serial numbers might be in your account history. Have you checked your Adobe account. If they aren't there I suppose you could contact Adobe through the chat system and see if there is something that can be done.

          • 2. Re: lost my serial number and i want to reinstall them!
            99jon Adobe Community Professional & MVP

            If you have LR5 on your old mac you should be able to get the info from the system files.

             

            Launch Finder and click the Go menu whilst holding down the Opt(alt) key and choose Library

            (n.b. the library is hidden until you press alt) then go to:

            /Application Support/Adobe/Lightroom/Lightroom 5.0 Registration

            Click choose application and select text editor then click open.