Use the Adobe Cleaner Tool:
and then download from here:
and don't forget the update:
First assure that the problem exists with and without the antivirus and firewall(s) disabled. Then....
If you have Premiere Elements 9 purchased in boxed packaging, you have 4 installation discs
Disc 1 Windows (Program)
Disc 2 Windows (Content)
Disc 1 Mac (Program)
Disc 2 Mac (Content)
Disc 1 Windows (Program) needs to be installed successfully before installation of Content with Disc 2 Windows (Content).
After installation of 9 is successful, then use the following link to obtain the 9.0.1 Update. Typically the opened project's Help Menu/Updates is not working for this purpose.
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card? If it is, then delete the BadDrivers.txt file. Information on that can be found
If the above have not impacted the issues, then time for
uninstall the usual Control Panel way
free run through of ccleaner (regular and registry cleaner parts) which is preferred for computer when Premiere Elements is involved in the troubleshooting
This is not the same product as the Adobe CCleaner (CC there = Creative Cloud).
reinstall with antivirus and firewall(s) disabled
Have you used Premiere Elements 9.0/9.0.1 successfully on the current computer before this current matter?
Please review and consider.
Thank you for all of this info. I appreciate it. I will get my computer out tonight and try as you say. Hope it works!
Thanks for the reply.
Keeping positive thoughts for you success.
But, if any questions or need clarification along the way, please stop and ask.
I don't know if this is the same problem. I installed Adobe Premiere Elements 9 onto my new computer in November of last year. I've never used it before. Today I tried to open it and got the attached error message. I downloaded the Creative Cloud Cleaner Tool. By following its instructions, I find myself on a screen the wants to know whether to uninstall the program. Should I uninstall? I can do that without the CCC Tool, can't I? Should I uninstall and reinstall? How should I handle it? Thanks! Marian
Premiere Elements is not a Creative Cloud application.
What computer operating system are you using?
If you want to troubleshoot Premiere Elements 9 by uninstall reinstall, assuming Windows 7, 8, 8.1, or 10 64 bit...
1. Uninstall the usual Control Panel way
2. Do a free ccleaner run through (regular cleaner and registry cleaner parts)
3. Reinstall with antivirus and firewalls disabled.
4. Install the 9.0.1 Update
But, before you do, go through the usual drill
a. Does the problem exist with and without the antivirus and firewalls disabled
b. Do you have the 9.0.1 Update installed (use link above if not, do not try to use the Help Menu/Updates for that)
c. Is your video card/graphics card driver up to date according to the web site of the manufacturer of the card or the manufacturer of the computer
d. Do you have the latest version of QuickTime installed on the computer with Premiere Elements and are you running the programs as administrator?
This type of error was brought up a few years ago for 9 but I have not seen any acknowledgement of a fix for the same type of troubleshooting suggestions offered.
Please review and consider and then we can decide what next based on the details in your reply.
Add On...you do not have to use the cleaner in between the uninstall reinstall but I feel that the cleaner will play a critical roll in gaining success getting rid of leftovers from incomplete uninstalls reinstalls from Adobe and non Adobe programs.
Although the Adobe Cleaner Tool (the tool's original name) says it's for Creative Cloud, it can be used for Photoshop and Premiere Elements. You can also use the CCleaner registry cleaner to clean up after an Adobe uninstall, but I prefer to not use registry cleaners.
In most cases, the free ccleaner run through (regular cleaner and registry cleaner parts) becomes a critical part of the Premiere Elements troubleshooting to get rid leftovers from incomplete installs and reinstalls. In these instances, it becomes a necessity rather than a preference if interfering leftovers are really the cause of the issue.
Although the Adobe CC Cleaner (aka Adobe Creative Cloud Cleaner) may have some "cleaning" attributes in Adobe computer cleanups, it is not the same as the ccleaner which has been found highly effective for Premiere Elements users and others to get the job done without horror stories. And, the registry cleaning perk is that it is done automatically, allows for a quick easy Yes backup, no user manual editing of the registry. And, you do not need a purchased version of the ccleaner to get the job done.
In view of the nature of your issue, I would encourage you to consider what I have written in post 6 of this thread regarding the some additional testing before any uninstall/free ccleaner/reinstall routine.