Hello, what happen if I did´t receive my serial number by mail? I want to uninstall my Lr and install again but I need my serial number

[claudia_ad54646619]

Hello, what happen if I did´t receive my serial number by mail? I want to uninstall my Lr and install again but I need my serial number

[Atul_Saini · Accepted solution]

We have checked the details for your account, you have purchased PS and LR subscription, which doesn't need a serial number.

Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

If you are unable to activate :

• https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
• https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Kindly let us know if it helps.

Atul_Saini

[claudia_ad54646619]

Thank you very much!!, ok, if I need to uninstall Lr and install it again (because I have some problems with the catalog) I don´t need the serial number?

[claudia_ad54646619]

Thank you very much, you really help me! I resolve the problem!

[Atul_Saini]

You are welcome, for this subscription you don't need any serial number. Let us know if you need further help with this.

[claudia_ad54646619]

Hello, I need help with my Lr payment, can you help me? thanks!

[Atul_Saini]

Hi Claudia, for any sort of payment related help, please  Contact Customer Care.