What version of ID are they using?
I'm not sure she asked me if I could save it as a CS6 file, not sure if
that indicates the version
If you are a CC subscriber do following:
- Have installed your version and CS6 from the cloud with ALL available updates
- Save the file as INDD in your current version
- Open this file in the CS6 version on the cloud (CS6 not from the cloud will not word)
- Save the file as new CS6 file, package it in CS6 and send the packaged folder.
a really good suggestion.
Maybe the client is on an not-updated version of CS6. Maybe on v8.0.0?
So that it is a problem opening an IDML file from CC-2014.2.
I am recommending this way as this allows the creater to see all changes which will occur when the file is converted to CS6. And this is also a way where IDML is used as with the latest builds of CC and CC2014 an IDML is created and converted on Adobe's server, and this IDML seems to me more reliable then the local exported IDML as it is improved all the time.
My guess is the OP simply changed the file extension instead of properly exporting the file.
While the CS6 user should be fully patched, not having done that would not keep it from opening an IDML file.
I don't think so, Bob.
The OP is explicitly stating, that he saved the document with "InDesign CS4 or later".
And that will get him an IDML file.
But of course it could be, that the file went corrupt during the process.
Or "something" aborted the process leading to a file containing not much information.
So this question goes to the OP:
How large is your IDML file sent to the client?
Can we have a look into it?
Rename a duplicate of the IDML file to *.zip, unpack it, open up the unpacked folder and make a screenshot of all available subfolders and files.
Or do an upload of the IDML file to Dropbox service and post the download link…
The file size is 85.8 KB. This is what it looks like when I save and export
it as idml and another showing what it looks like when I attach and send
the files. Thanks for all the help!
Did you try to open your IDML on your machine with the InDesign version that created it?
FWIW, I think it's better to turn ON showing all file suffixes in your operating system.
Why did you do two times the suffix *.idml on the same file?
I'm not too much on Windows. Maybe that's the culprit?
I did open the idml file using my indesign and it worked fine. I will try
turning that on, and the reason I have two files was to see if I sent them
separately they would work but it didn't
On Thu, May 14, 2015 at 12:17 AM, Laubender <email@example.com>
I'd like to test your IDML file with my installed versions of InDesign (CS4 to CC-2014.2 all updated to the latest patches on Mac OSX).
I will give you my mail address through a private message here in the forum, if you are interested.
Yes I am interested thanks for the help
I tested your IDML file you sent. No problem. It opened fine in InDesign CS6 v8.1.0 on my German OSX 10.7.5.
Note 1: Since you are using the new feature Color Group in your Swatches Panel (not available in CS6), all colors will be ordered in the root of CS6's Swatches Panel.
Note 2: IDML knows nothing about your color management settings, so my German color management settings are applied to the documents.
This could be a problem, if you or your client is using the InDesign files I created from IDML and sent by mail.