A common mistake people make is confusing Shockwave and Flash. They are completely separate players. Version 18.104.22.168 relates to the current Flash Player.
So, any questions that you have for the Flash Player should be posted to the Flash Player forum:
Here is a Flash Player page that can help test if it is installed on your computer as well as deal with various browsers:
If you're interested in installing Shockwave, you can test and download from:
Thanks. Can't figure out how to post online, but you are right
it is Flash Player. I figured out what was wrong: security settings
were set too high. Changing that fixed the problem.
Thanks, was Flash. Had security settings set too high. Fixed now.
Glad it is resolved.