After installing Flash Player on my new HP Laptop which is running Windows 8.1 all I get is a green screen with audio that works when trying to play videos?

[james_b62943109]

I've tried everything I could find on line and in the forums with no fix yet. Sure could use some help! Thank you BAX

[Kratika Agarwal]

Hi,

Please follow below video troubleshooting guide.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you are using IE browser follow below link:

https://support.microsoft.com/en-us/kb/2528233

Also, check whether your graphic drivers are up to date.

Windows: how do I update the device driver for my video/display adapter?

Above link is helpful.

If you still face any issue please provide your dxdiag information of your computer.

Thanks