2 Replies Latest reply on May 19, 2015 11:47 AM by tklow

    ADE installs already authorized to unknown account

    tklow Level 1

      I just installed Adobe Digital Editions for the first time. I want to use it to access Ebrary downloads, etc.

       

      When I install the software it does not prompt me to give it any authorizatoin information.  Instead, it installs already authorized to an unknown account.  I am the only one who has ever used this computer.  I do have Adobe Creative Cloud on this computer but haven't ever seen an ADE option linked to it. 

       

      I have tried to remove the authorization information but need the login and password to do this, and obviously, if I have no idea where it got the authorization information in the first place, I have no way to know the login information attached to it.  I just want to pull that info and reauthorize so I can read my ebrary books.  It's very frustrating that you need the login info to remove an account that you do not want.

       

      I have uninstalled the software and reinstalled twice, with no improvement.  I simply have no idea where it's pulling the account info from.  The listed account is a long string on of numbers followed by " | 3M"

       

      Any help would be appreciated.

       

      TRoss

        • 1. Re: ADE installs already authorized to unknown account
          shreya Adobe Employee

          If due to some reason, you are unable to deauthorize ADE, follow the below steps:

           

          Mac:

           

          1. Go-> Go to folder.

          Go to folder dialog will appear.

           

          2. Type   ~/Library/Application Support/Adobe/Digital Editions

          drag the activation.dat file to the trash.

           

           

          ADE will be deauthorized now.

          Now Authorize ADE again [Help -> Authorize Computer].

           

           

           

           

          Windows:

           

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key:

          HKEY_CURRENT_USER\Software\Adobe\Adept

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

           

           

          Your authorization will be deleted.

          ADE will be deauthorized now.

          Now Authorize ADE again.

          • 2. Re: ADE installs already authorized to unknown account
            tklow Level 1

            Thank you, this corrected the issue. 

             

             

            Tamra