3 Replies Latest reply on May 14, 2015 7:37 AM by m_vargas

    Update failed, uninstalled, Install Failed, Disk Util Repair, Reinstall, Sill Failed

    joecuv

      I've read some of the other update failures and want you to know I have tried multiple times to update, then uninstalled, then tried the install multiple times. Every time it has failed. OSX Yosemite 10.10.3. I went ahead and did a Disk Repair using the OSX Disk Utility and some minor problems were corrected. I went ahead and captured the 2 log files with the errors and am placing them below. Can you tell me what is up and how to fix this? It seems there is problem opening or accessing a Help File.

       

      FlashPlayerInstallManager.log

       

      2015-05-13 06:46:32 -0700 [I]  IM: ---------- log start ----------

      2015-05-13 06:46:32 -0700 [I]  IM: All install checks pass

      2015-05-13 06:46:34 -0700 [E]  IM: User has 1 process that needs to be closed.

      2015-05-13 06:46:35 -0700 [E]  IM: Install failed with error code: 17.

      2015-05-13 06:46:35 -0700 [I]  IM: ----------  log end  ----------

      2015-05-13 06:48:07 -0700 [I]  IM: ---------- log start ----------

      2015-05-13 06:48:07 -0700 [I]  IM: All install checks pass

      2015-05-13 06:48:08 -0700 [I]  IM: User does not have any processes that need to be closed.

      2015-05-13 06:48:08 -0700 [I]  IM: [install started]

      2015-05-13 06:48:13.713 installer[1811:191612] -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7fe0b3db4bf0

      2015-05-13 06:48:13.714 installer[1811:191612] <NSXPCConnection: 0x7fe0b3d7c270> connection to service named com.apple.installd: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

      Exception: -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7fe0b3db4bf0

      2015-05-13 06:48:13.764 installer[1811:191609] -[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7fe0b3db4bf0

      2015-05-13 06:48:13.765 installer[1811:191609] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7fe0b3db4bf0'

      *** First throw call stack:

      (

        0   CoreFoundation                      0x00007fff94b0303c __exceptionPreprocess + 172

        1   libobjc.A.dylib                     0x00007fff8ba1676e objc_exception_throw + 43

        2   CoreFoundation                      0x00007fff94b060ad -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

        3   CoreFoundation                      0x00007fff94a4be24 ___forwarding___ + 1028

        4   CoreFoundation                      0x00007fff94a4b998 _CF_forwarding_prep_0 + 120

        5   libdispatch.dylib                   0x00007fff8ea9c323 _dispatch_call_block_and_release + 12

        6   libdispatch.dylib                   0x00007fff8ea97c13 _dispatch_client_callout + 8

        7   libdispatch.dylib                   0x00007fff8eaa3cbf _dispatch_main_queue_callback_4CF + 861

        8   CoreFoundation                      0x00007fff94a563f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

        9   CoreFoundation                      0x00007fff94a1168f __CFRunLoopRun + 2159

        10  CoreFoundation                      0x00007fff94a10bd8 CFRunLoopRunSpecific + 296

        11  Foundation                          0x00007fff95981a59 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278

        12  Foundation                          0x00007fff959f717f -[NSRunLoop(NSRunLoop) run] + 74

        13  installer                           0x000000010cdcbef4 installer + 36596

        14  installer                           0x000000010cdcc1ca installer + 37322

        15  libdyld.dylib                       0x00007fff977b25c9 start + 1

      )

      libc++abi.dylib: terminating with uncaught exception of type NSException

      installer: Package name is Adobe Flash Player

      installer: Upgrading at base path /

      2015-05-13 06:48:32 -0700 [E]  IM: [install failed: 6]

      2015-05-13 06:48:33 -0700 [E]  IM: Install failed with error code: 6.

      2015-05-13 06:48:33 -0700 [I]  IM: ----------  log end  ----------

      2015-05-13 06:50:28 -0700 [I]  IM: ---------- log start ----------

      2015-05-13 06:50:28 -0700 [I]  IM: All install checks pass

      2015-05-13 06:50:29 -0700 [I]  IM: User does not have any processes that need to be closed.

      2015-05-13 06:50:29 -0700 [I]  IM: [install started]

      2015-05-13 06:50:31.306 installer[1878:193680] -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7fccf2e87950

      2015-05-13 06:50:31.306 installer[1878:193680] <NSXPCConnection: 0x7fccf2e64690> connection to service named com.apple.installd: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

      Exception: -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7fccf2e87950

      2015-05-13 06:50:31.310 installer[1878:193678] -[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7fccf2e87950

      2015-05-13 06:50:31.311 installer[1878:193678] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7fccf2e87950'

      *** First throw call stack:

      (

        0   CoreFoundation                      0x00007fff94b0303c __exceptionPreprocess + 172

        1   libobjc.A.dylib                     0x00007fff8ba1676e objc_exception_throw + 43

        2   CoreFoundation                      0x00007fff94b060ad -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

        3   CoreFoundation                      0x00007fff94a4be24 ___forwarding___ + 1028

        4   CoreFoundation                      0x00007fff94a4b998 _CF_forwarding_prep_0 + 120

        5   libdispatch.dylib                   0x00007fff8ea9c323 _dispatch_call_block_and_release + 12

        6   libdispatch.dylib                   0x00007fff8ea97c13 _dispatch_client_callout + 8

        7   libdispatch.dylib                   0x00007fff8eaa3cbf _dispatch_main_queue_callback_4CF + 861

        8   CoreFoundation                      0x00007fff94a563f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

        9   CoreFoundation                      0x00007fff94a1168f __CFRunLoopRun + 2159

        10  CoreFoundation                      0x00007fff94a10bd8 CFRunLoopRunSpecific + 296

        11  Foundation                          0x00007fff95981a59 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278

        12  Foundation                          0x00007fff959f717f -[NSRunLoop(NSRunLoop) run] + 74

        13  installer                           0x000000010a2a0ef4 installer + 36596

        14  installer                           0x000000010a2a11ca installer + 37322

        15  libdyld.dylib                       0x00007fff977b25c9 start + 1

      )

      libc++abi.dylib: terminating with uncaught exception of type NSException

      installer: Package name is Adobe Flash Player

      installer: Upgrading at base path /

      2015-05-13 06:50:35 -0700 [E]  IM: [install failed: 6]

      2015-05-13 06:50:35 -0700 [E]  IM: Install failed with error code: 6.

      2015-05-13 06:50:35 -0700 [I]  IM: ----------  log end  ----------

      2015-05-13 06:53:24 -0700 [I]  IM: ---------- log start ----------

      2015-05-13 06:53:24 -0700 [I]  IM: All install checks pass

      2015-05-13 06:53:24 -0700 [I]  IM: User does not have any processes that need to be closed.

      2015-05-13 06:53:24 -0700 [I]  IM: [install started]

      2015-05-13 06:53:26.847 installer[2001:196476] -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7f97915da410

      2015-05-13 06:53:26.847 installer[2001:196476] <NSXPCConnection: 0x7f9791510300> connection to service named com.apple.installd: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

      Exception: -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7f97915da410

      2015-05-13 06:53:26.850 installer[2001:196472] -[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7f97915da410

      2015-05-13 06:53:26.850 installer[2001:196472] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7f97915da410'

      *** First throw call stack:

      (

        0   CoreFoundation                      0x00007fff94b0303c __exceptionPreprocess + 172

        1   libobjc.A.dylib                     0x00007fff8ba1676e objc_exception_throw + 43

        2   CoreFoundation                      0x00007fff94b060ad -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

        3   CoreFoundation                      0x00007fff94a4be24 ___forwarding___ + 1028

        4   CoreFoundation                      0x00007fff94a4b998 _CF_forwarding_prep_0 + 120

        5   libdispatch.dylib                   0x00007fff8ea9c323 _dispatch_call_block_and_release + 12

        6   libdispatch.dylib                   0x00007fff8ea97c13 _dispatch_client_callout + 8

        7   libdispatch.dylib                   0x00007fff8eaa3cbf _dispatch_main_queue_callback_4CF + 861

        8   CoreFoundation                      0x00007fff94a563f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

        9   CoreFoundation                      0x00007fff94a1168f __CFRunLoopRun + 2159

        10  CoreFoundation                      0x00007fff94a10bd8 CFRunLoopRunSpecific + 296

        11  Foundation                          0x00007fff95981a59 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278

        12  Foundation                          0x00007fff959f717f -[NSRunLoop(NSRunLoop) run] + 74

        13  installer                           0x00000001047afef4 installer + 36596

        14  installer                           0x00000001047b01ca installer + 37322

        15  libdyld.dylib                       0x00007fff977b25c9 start + 1

      )

      libc++abi.dylib: terminating with uncaught exception of type NSException

      installer: Package name is Adobe Flash Player

      installer: Installing at base path /

      2015-05-13 06:53:30 -0700 [E]  IM: [install failed: 6]

      2015-05-13 06:53:30 -0700 [E]  IM: Install failed with error code: 6.

      2015-05-13 06:53:30 -0700 [I]  IM: ----------  log end  ----------

      2015-05-13 07:05:28 -0700 [I]  IM: ---------- log start ----------

      2015-05-13 07:05:28 -0700 [I]  IM: All install checks pass

      2015-05-13 07:05:28 -0700 [I]  IM: User does not have any processes that need to be closed.

      2015-05-13 07:05:28 -0700 [I]  IM: [install started]

      2015-05-13 07:05:31.391 installer[2164:203408] -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7fafaa5c4600

      2015-05-13 07:05:31.392 installer[2164:203408] <NSXPCConnection: 0x7fafaa5c8ea0> connection to service named com.apple.installd: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

      Exception: -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7fafaa5c4600

      2015-05-13 07:05:31.408 installer[2164:203402] -[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7fafaa5c4600

      2015-05-13 07:05:31.410 installer[2164:203402] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7fafaa5c4600'

      *** First throw call stack:

      (

        0   CoreFoundation                      0x00007fff94b0303c __exceptionPreprocess + 172

        1   libobjc.A.dylib                     0x00007fff8ba1676e objc_exception_throw + 43

        2   CoreFoundation                      0x00007fff94b060ad -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

        3   CoreFoundation                      0x00007fff94a4be24 ___forwarding___ + 1028

        4   CoreFoundation                      0x00007fff94a4b998 _CF_forwarding_prep_0 + 120

        5   libdispatch.dylib                   0x00007fff8ea9c323 _dispatch_call_block_and_release + 12

        6   libdispatch.dylib                   0x00007fff8ea97c13 _dispatch_client_callout + 8

        7   libdispatch.dylib                   0x00007fff8eaa3cbf _dispatch_main_queue_callback_4CF + 861

        8   CoreFoundation                      0x00007fff94a563f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

        9   CoreFoundation                      0x00007fff94a1168f __CFRunLoopRun + 2159

        10  CoreFoundation                      0x00007fff94a10bd8 CFRunLoopRunSpecific + 296

        11  Foundation                          0x00007fff95981a59 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278

        12  Foundation                          0x00007fff959f717f -[NSRunLoop(NSRunLoop) run] + 74

        13  installer                           0x0000000103177ef4 installer + 36596

        14  installer                           0x00000001031781ca installer + 37322

        15  libdyld.dylib                       0x00007fff977b25c9 start + 1

      )

      libc++abi.dylib: terminating with uncaught exception of type NSException

      installer: Package name is Adobe Flash Player

      installer: Installing at base path /

      2015-05-13 07:05:35 -0700 [E]  IM: [install failed: 6]

      2015-05-13 07:05:35 -0700 [E]  IM: Install failed with error code: 6.

      2015-05-13 07:05:35 -0700 [I]  IM: ----------  log end  ----------

      2015-05-13 07:33:46 -0700 [I]  IM: ---------- log start ----------

      2015-05-13 07:33:47 -0700 [I]  IM: All install checks pass

      2015-05-13 07:33:47 -0700 [I]  IM: User does not have any processes that need to be closed.

      2015-05-13 07:33:47 -0700 [I]  IM: [install started]

      2015-05-13 07:33:53.798 installer[526:9622] -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7f964240b080

      2015-05-13 07:33:53.799 installer[526:9622] <NSXPCConnection: 0x7f96424722e0> connection to service named com.apple.installd: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

      Exception: -[__NSArrayM installDidBeginForToken:]: unrecognized selector sent to instance 0x7f964240b080

      2015-05-13 07:33:53.817 installer[526:9587] -[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7f964240b080

      2015-05-13 07:33:53.841 installer[526:9587] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSArrayM _finishInstallClientOnMainThreadWithError:]: unrecognized selector sent to instance 0x7f964240b080'

      *** First throw call stack:

      (

        0   CoreFoundation                      0x00007fff98d4c03c __exceptionPreprocess + 172

        1   libobjc.A.dylib                     0x00007fff8fc5f76e objc_exception_throw + 43

        2   CoreFoundation                      0x00007fff98d4f0ad -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

        3   CoreFoundation                      0x00007fff98c94e24 ___forwarding___ + 1028

        4   CoreFoundation                      0x00007fff98c94998 _CF_forwarding_prep_0 + 120

        5   libdispatch.dylib                   0x00007fff92ce5323 _dispatch_call_block_and_release + 12

        6   libdispatch.dylib                   0x00007fff92ce0c13 _dispatch_client_callout + 8

        7   libdispatch.dylib                   0x00007fff92ceccbf _dispatch_main_queue_callback_4CF + 861

        8   CoreFoundation                      0x00007fff98c9f3f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

        9   CoreFoundation                      0x00007fff98c5a68f __CFRunLoopRun + 2159

        10  CoreFoundation                      0x00007fff98c59bd8 CFRunLoopRunSpecific + 296

        11  Foundation                          0x00007fff99bcaa59 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278

        12  Foundation                          0x00007fff99c4017f -[NSRunLoop(NSRunLoop) run] + 74

        13  installer                           0x000000010a587ef4 installer + 36596

        14  installer                           0x000000010a5881ca installer + 37322

        15  libdyld.dylib                       0x00007fff9b9fb5c9 start + 1

      )

      libc++abi.dylib: terminating with uncaught exception of type NSException

      installer: Package name is Adobe Flash Player

      installer: Installing at base path /

      2015-05-13 07:34:12 -0700 [E]  IM: [install failed: 6]

      2015-05-13 07:34:12 -0700 [E]  IM: Install failed with error code: 6.

      2015-05-13 07:34:12 -0700 [I]  IM: ----------  log end  ----------

       

       

       

      install.log

       

      May 13 09:17:38 <system name>s-MacBook-Pro-2.local installer[576]: JS: Flash Player Install: Performing volume check for /

      May 13 09:17:38 <system name>s-MacBook-Pro-2.local installer[576]: JS: Flash Player Install: Volume check passed.

      May 13 09:17:38 <system name>s-MacBook-Pro-2.local installer[576]: Product archive /Volumes/Flash Player/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=202

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Res ources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Set authorization level to root for session

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local runner[578]: Administrator authorization granted.

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Will use PK session

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Starting installation:

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Configuring volume "<system name> HD"

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Preparing disk for local booted install.

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Free space on "<system name> HD": 30.46 GB (30455439360 bytes).

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.5763MSeuo"

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: IFPKInstallElement (1 packages)

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: Using authorization level of root for IFPKInstallElement

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: Adding client PKInstallDaemonClient pid=576, uid=0 (/usr/sbin/installer)

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: ----- Begin install -----

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: packages=(

           "PKLeopardPackage <file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Re sources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg>"

        )

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: Removing client PKInstallDaemonClient pid=576, uid=0 (/usr/sbin/installer)

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: PackageKit: XPC error in __35-[_PKInstallClientConnection proxy]_block_invoke (Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.installd was invalidated from this process.) UserInfo=0x7faec26573d0 {NSDebugDescription=The connection to service named com.apple.installd was invalidated from this process.})

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installer[576]: PackageKit: Service connection invalidated!

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: ----- Cancelled install -----

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: Running idle tasks

      May 13 09:17:39 <system name>s-MacBook-Pro-2.local installd[495]: PackageKit: Done with sandbox removals

        • 1. Re: Update failed, uninstalled, Install Failed, Disk Util Repair, Reinstall, Sill Failed
          m_vargas Adobe Employee

          Hi joecuv,

           

          The error is being returned by Apple's Installer app which OS X uses to extract and install files from .pkg packages.  I'm not too familiar with the inner workings of the Installer app and after some searching found a user on the Apple Discussion site with a similar error when attempting to install iTunes. That user was successful at installing iTunes after booting into Safe Mode.  When booting into safe mode Apple prevents some start-up items and other third party software from loading and performs a check of the start up disk.  This may enable the installer utility to extract and install the software successfully, as such, I would recommend trying this approach.  It may or may not work.


          Please read through the entire instructions and/or print them before proceeding. 

          1. Download and save the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.
          2. Disconnect any wired peripherals that are not essential to the basic operation of your computer.
          3. Restart your computer in safe mode, see OS X Yosemite: Start up in safe mode, and log into the user account with the problem.
            • Booting into safe mode will take longer than normal and some things will not look/operate the same once logged in (e.g. graphics may look different, wireless/networking may not work, etc).
          4. Proceed to install Flash Player using the offline installer downloaded in the step one.


          If Flash Player installs when booted into safe mode restart as normal (into the same account used in step 3) and ensure it is working in normal mode.

          • After logging in launch the browser and navigate to the help page in step 1.
          • Click the 'Check Now' button.  The widget will display what version of Flash Player is installed.


          If it does work, you'll want to identify what start-up program or third-party software is interfering with the Installer utility so that you can successfully install other programs in the future.


          If you get the same, or different, error from the Installer app when attempting to install in safe mode I recommend contacting Apple for assistance as the error is coming from their utility app.

           

          Please post back here if this did, or did not, work for you.

           

          Thank you.

           

          --

          Maria

          • 2. Re: Update failed, uninstalled, Install Failed, Disk Util Repair, Reinstall, Sill Failed
            joecuv Level 1

            "Congratulations, your computer has the latest Flash Player installed."

             

            Thanks for your assistance.

            • 3. Re: Update failed, uninstalled, Install Failed, Disk Util Repair, Reinstall, Sill Failed
              m_vargas Adobe Employee

              Hi joecuv,


              Thank you for confirming this solution worked for you.

               

              --

              Maria