• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My Creative Cloud is stalled at "Waiting" trying to install Photoshop CC (2014) for like 3 hours.

New Here ,
May 13, 2015 May 13, 2015

Copy link to clipboard

Copied

I just did a Windows 8.1 reset this morning  on my pc and everything else has installed fine. 

I've started and restarted the install a few times, but it always gets stuck at "Waiting" after "Extracting".

Any suggestions?

Thanks.

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 13, 2015 May 13, 2015

if you restored your computer to an earlier time, uninstall cc, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

install ps and your other cc apps using the desktop app.

Votes

Translate

Translate
Community Expert ,
May 13, 2015 May 13, 2015

Copy link to clipboard

Copied

if you restored your computer to an earlier time, uninstall cc, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

install ps and your other cc apps using the desktop app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2015 May 14, 2015

Copy link to clipboard

Copied

That did the trick. 

Thank you for the help.  Much appreciated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2015 May 14, 2015

Copy link to clipboard

Copied

LATEST

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines