4 Replies Latest reply on Jun 19, 2015 2:08 AM by nanonyous

    Why does LR 6 (CC 2015) crash while Cropping in Develop on Mac OS X 10.10.3 8 GB RAM 480 GB SSD?

    richarde86702028

      Lightroom quit unexpectedly.

       

      Process: Adobe Lightroom [595]

      Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

      Identifier: com.adobe.Lightroom6

      Version: Adobe Lightroom [1014445] (6.0)

      Code Type: X86-64 (Native)

      Parent Process: ??? [1]

      Responsible: Adobe Lightroom [595]

      User ID: 501

       

      Date/Time: 2015-05-11 21:45:14.967 -0400

      OS Version: Mac OS X 10.10.3 (14D136)

      Report Version: 11

      Anonymous UUID: BB49D134-B11F-4167-B314-8BA7C85D1210

      Lightroom quit unexpectedly.

       

      Process: Adobe Lightroom [672]

      Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

      Identifier: com.adobe.Lightroom6

      Version: Adobe Lightroom [1014445] (6.0)

      Code Type: X86-64 (Native)

      Parent Process: ??? [1]

      Responsible: Adobe Lightroom [672]

      User ID: 501

       

      Date/Time: 2015-05-11 22:58:11.895 -0400

      OS Version: Mac OS X 10.10.3 (14D136)

      Report Version: 11

      Anonymous UUID: BB49D134-B11F-4167-B314-8BA7C85D1210

      Lightroom quit unexpectedly.

       

      Process: Adobe Lightroom [614]

      Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

      Identifier: com.adobe.Lightroom6

      Version: Adobe Lightroom [1014445] (6.0)

      Code Type: X86-64 (Native)

      Parent Process: ??? [1]

      Responsible: Adobe Lightroom [614]

      User ID: 501

       

      Date/Time: 2015-05-13 22:25:58.882 -0400

      OS Version: Mac OS X 10.10.3 (14D136)

      Report Version: 11

      Anonymous UUID: BB49D134-B11F-4167-B314-8BA7C85D1210

       

      [Moved from the generic Cloud forum to the specific Program forum... Mod]

        • 1. Re: Why does LR 6 (CC 2015) crash while Cropping in Develop on Mac OS X 10.10.3 8 GB RAM 480 GB SSD?
          garyb45773190

          This is the same problem I am having..It crashes for almost anything, cropping, full screen and exporting photos. I have no idea what to do.

          • 2. Re: Why does LR 6 (CC 2015) crash while Cropping in Develop on Mac OS X 10.10.3 8 GB RAM 480 GB SSD?
            Sumit Singh Adobe Employee

            Hi Richard,

            Try to uncheck the "GPU Acceleration" under Preferences>Performance.

             

            Hope this helps.

             

            Regards,

            Sumit Singh

            • 3. Re: Why does LR 6 (CC 2015) crash while Cropping in Develop on Mac OS X 10.10.3 8 GB RAM 480 GB SSD?
              richarde86702028 Level 1

              Hi Sumit,

               

              That helped. I've cropped a number of pictures without a crash. Thanks!

               

              Dick

              • 4. Re: Why does LR 6 (CC 2015) crash while Cropping in Develop on Mac OS X 10.10.3 8 GB RAM 480 GB SSD?
                nanonyous Level 1

                *EDIT* I got the GPU accel disabled by creating a new catalogue with no contents, then disabling the function, closing LR and reopening it before changing back to my normal catalogues. Now the program seems to be working fine again, albeit without the GPU accel which seemed to be working as intended last night and earlier this morning but not anymore.

                 

                Same thing's happening here on Windows 10 build 10130

                 

                Last night LR was working fine after updating, worked fine this morning as well then a little while ago it and PS wanted to update again so I let it, after which the issues began.
                It will consistently crash if I try to use the crop module on any photo now, and I can't disable the GPU accel as it crashes when I try clicking the tick box there.
                lr crash.JPG

                 

                Lightroom version: CC 2015.1 [ 1025654 ]

                License: Creative Cloud

                Operating system: Windows 8.1 Business Edition

                Version: 6.3 [9600]

                Application architecture: x64

                System architecture: x64

                Logical processor count: 8

                Processor speed: 2.8 GHz

                Built-in memory: 12254.0 MB

                Real memory available to Lightroom: 12254.0 MB

                Real memory used by Lightroom: 435.9 MB (3.5%)

                Virtual memory used by Lightroom: 450.0 MB

                Memory cache size: 31.3 MB

                Maximum thread count used by Camera Raw: 4

                Camera Raw SIMD optimization: SSE2

                System DPI setting: 96 DPI

                Desktop composition enabled: Yes

                Displays: 1) 1920x1080, 2) 768x1366

                Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

                 

                 

                Graphics Processor Info:

                AMD Radeon HD 6900 Series

                 

                 

                Check OpenGL support: Passed

                Vendor: ATI Technologies Inc.

                Version: 3.3.13394 Core Profile Context 15.200.1023.5

                Renderer: AMD Radeon HD 6900 Series

                LanguageVersion: 4.40

                 

                 

                 

                 

                Application folder: C:\Program Files\Adobe\Adobe Lightroom

                Library Path: C:\Lightroom Catalogues\LR5 2015 CC\LR5 2015 CC.lrcat

                Settings Folder: C:\Users\nanon\AppData\Roaming\Adobe\Lightroom

                 

                 

                Installed Plugins:

                1) Behance

                2) Canon Tether Plugin

                3) Facebook

                4) Flickr

                5) Leica Tether Plugin

                6) Nikon Tether Plugin

                 

                 

                Config.lua flags: None

                 

                 

                Adapter #1: Vendor : 1002

                  Device : 6719

                  Subsystem : b001002

                  Revision : 0

                  Video Memory : 2032

                Adapter #2: Vendor : 1414

                  Device : 8c

                  Subsystem : 0

                  Revision : 0

                  Video Memory : 0

                AudioDeviceIOBlockSize: 1024

                AudioDeviceName: Speakers (Realtek High Definition Audio)

                AudioDeviceNumberOfChannels: 2

                AudioDeviceSampleRate: 44100

                Build: Uninitialized

                Direct2DEnabled: false

                GPUDevice: not available

                OGLEnabled: true