0 Replies Latest reply on May 14, 2015 1:20 PM by productionArtistChad

    preloader getting hung up in certain browser/operating systems

    productionArtistChad Level 1

      So I made an html5 banners for doubleclick with a preloader (over 40k banners require a polite load) and I submitted it to their Q&A. The creative failed and they said that the ad didn't show up in these configurations

       

      Mac osx 10.9.5 - safari 7.1

      Mac osx 10.9.5 - firefox 37

      Windows 7 - pro firefox 37

      Windows 7 - pro ie10

      Nexus 7 -  4.4.4 chrome


      So I tested these at https://www.browserstack.com/

      What I noticed is that that preloader (I had one of the default gif animations) just played forever and never went to the main animation. I got rid of the preloader and the banner played fine without it.

      Does anyone know how to fix this?