First time on this. I have lost one of 2 licences on cs5 design premium due to a macbook pro irretrievably crashing its hard drive and corrupted back up storage. It was a download from Adobe so no discs. I have forgotten original Adobe password and have changed ISP so cannot access old email address when first activating package. Help please to access the other licence. Many thanks.
Contact Adobe Support thru chat to see if they will assist you with this.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )