1 Reply Latest reply on May 15, 2015 4:33 AM by Ned Murphy

    forgotten adobe old password and email address and lost 1 licence due to irretrievable loss of hard drive in laptop so unable to access

    iainm70267959

      Hi there

      First time on this. I have lost one of 2 licences on cs5 design premium due to a macbook pro irretrievably crashing its hard drive and corrupted back up storage. It was a download from Adobe so no discs. I have forgotten original Adobe password and have changed ISP so cannot access old email address when first activating package. Help please to access the other licence. Many thanks.