What computer operating system is involved? For now assuming Windows 7, 8, or 8.1 64 bit.
In Expert workspace
and Presets = _______
depending on your goals, either leave the preset with its default settings or customize it under its Advanced Button/Video Tab, Audio Tab).
In versions 11, 12/12.1, and 13/13.1, you are probably not seeing "Window Media" in the list under Computer. You have to use the thin scroll bar to the right of the choices to scroll down to Windows Media toward the bottom of the list.
If you supply more information, we can customize the reply for you.
We will be watching for your follow up.
Thank you. I am using Windows 8.1 64 bit. I’ll try the thin scroll bar. Ju7788